Terms & ConditionsThanks for visiting at laundryPD.com. Please review the following general terms that govern your use of our site. Your use of our site accepts your agreement to understand and follow our policies.
If you are not entirely satisfied with your purchase or have any questions, we’re here to help.
Please be advised that for by pound laundry, we cannot be held responsible for the following: articles of clothing that were previously stained prior to wash, broken zippers or loose buttons prior to wash and any contents within pockets that include and are limited to money, pens, markers, headphones, etc. To avoid any issues, please ensure that each article of clothing is checked thoroughly before requesting services.At LaundryPD, we use the utmost care in processing articles entrusted to us. Through our years of experience and extensive knowledge, we use processes, which we believe are best suited to the nature and condition of each individual article. However, damages may inevitably occur. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that are not readily apparent prior to processing.
LaundryPD is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure. Claims for damaged items must be reported within 48 hours from the time of pick up or delivery, accompanied by the ticket and receipt or proof of purchase.
Reimbursement therein will be issued in accordance to the appraised value of each damaged item by following the International Fair Claims Guide for Consumer Textile Products as set forth by the International Fabricare Institute, and shall not exceed more than ten times our charge for cleaning the item.
Lost Item PolicyEvery measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase and the delivery ticket.
Reimbursement (preferably in the form of store credit) will amount to the lower of:
10 times our charge for cleaning the item; Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request. Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, LaundryPD is not responsible for any of such missing items.
According to New York State law, we cannot hold unclaimed garments for more than 30-days. Beyond this period, unclaimed garments will be donated to charity accordingly.
Customer PolicyLaundryPD may refuse service due to following reasons:
- Pick up & Delivery may not available depends on location of customers due to parking availability
2. Payment problems
- Customer with payment problems
3. Disruptive behavior
- Customer that interferes with the functioning and flow of our service